Privacy Policy

1. Overview

Spencer Hiring Co., a service of Totality LLC (“we,” “us,” or “our”), is committed to protecting your privacy. This policy explains how we collect, use, and protect information gathered from job applicants and business clients through spencerhiringco.com and our SMS-based hiring system.

2. Information We Collect

We may collect the following information from applicants and clients:

• Full name and contact information (phone number, email)
• Work history, skills, and job preferences
• Resume or work experience details voluntarily provided
• Responses to screening questions
• Identity verification data (see Section 4)
• Business name, position details, and hiring needs (for client businesses)

3. How We Use Your Information

Information collected is used to:

• Screen and qualify job applicants for client businesses
• Schedule and coordinate interviews
• Present matched candidates to client businesses
• Send application status updates and reminders via text
• Verify applicant identity prior to interview booking
• Maintain records of placements and hiring activity

We do not sell applicant or client data to third parties for marketing purposes.

4. Identity Verification

We use Persona (withpersona.com), a third-party identity verification service, to confirm the identity of qualified job applicants before providing interview booking links. This verification may collect:

• Government-issued photo identification
• A real-time selfie or facial scan (biometric data)
• Device and location metadata

By completing identity verification, you consent to Persona’s collection and processing of this data under their Privacy Policy at withpersona.com/privacy. We do not store your biometric data directly. Verification records are retained by Persona per their data retention policies.

Identity verification is used solely to confirm that the person appearing for an interview is the same individual who was screened and approved. It is not used as a screening or eligibility tool, and no adverse action is taken based on the content of your identification.

5. SMS & Text Message Communication

By submitting an application or texting our number, you consent to receive text messages from Spencer Hiring Co. / Totality LLC regarding your application, interview scheduling, and hiring updates.

• Message frequency varies
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance

Your phone number and SMS opt-in data are never sold or shared with third parties for marketing purposes.

6. AI-Powered Systems

Our hiring process uses AI-powered automated systems for applicant intake, screening, scheduling, and follow-up communications. These systems may operate under a designated name and are not human representatives. All final hiring decisions are made by client businesses, not by our automated systems. You may request human assistance at any time by replying HUMAN or contacting us at 307.250.6079.

7. Applicant Consent to Share Information with Client Businesses

By submitting an application, resume, or any job-seeking information through Spencer Hiring Co. or Totality LLC — whether via text message, online form, keyword response, or any other channel — you expressly consent to Spencer Hiring Co. and Totality LLC sharing your application materials, contact information, work history, screening responses, and any other information you provide with client businesses at our sole discretion for hiring consideration.

This sharing is the core function of our service. We act as an intermediary between job seekers and hiring businesses, and your information may be forwarded to one or more client businesses based on position fit without individual notification for each instance of sharing.

If you do not consent to your information being collected, retained, and shared in this manner, do not provide us with any information through any channel — as submission of any information, communication, or expression of interest through our platforms or systems will be treated as an application and handled accordingly.

8. Data Storage & Security

Your information is stored securely within our CRM platform. We use industry-standard security measures to protect your data from unauthorized access or misuse. Access is limited to Spencer Hiring Co. / Totality LLC personnel and necessary operational systems.

9. Third-Party Services

We use the following third-party services that may process your data:

• Persona (withpersona.com) — identity verification and biometric processing
• HighLevel / LeadConnector — CRM and communication platform
• Stripe — payment processing for client billing
• GoDaddy — domain and email hosting

10. Your Rights

You have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of SMS communications by replying STOP

To exercise these rights, contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at spencerhiringco.com/privacy with a revised effective date.